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Area Operations Manager Job in Mandurah

Miami Bakehouse Logo.jpg

At Miami, we move fast and focus on what matters. Our business starts and finishes with our customers.

This is a pivotal role in our Senior Management Team.

This is an extremely well organised, multi-site business operating for more than 19 years in the manufacturing and retail sectors. We have well established, strong business practices and systems.

And we have exceptional people in all the right areas of the business.

What experience and qualities are essential for you to be considered for this role?

This is a big job. For longevity in the role our ideal candidate will live within 40 minutes of our head office in Mandurah.

You must be:

  • Able to hold your retail management team accountable for daily operations and results.

  • A forward-thinking hospitality manager with 3-5 years' experience and at least 2 years multi-site experience.

  • Able to walk into a store and readily identify what is working and what is not.

  • Experienced in interpreting financial results (sales and wages related) and understanding how changes to operations can impact the results.

  • Excellent at planning, organising and managing your time.

  • A team player who is skilled at motivating and managing teams.

  • An effective delegator, because you can't do it all yourself.

  • Energised, positive and ready to hit the ground running

What are the primary functions of the role?

This role is all about driving the performance of the retail side of the business. You will be responsible for increasing group sales through your team of Managers who have two clear metrics - sales and wages.

Key accountabilities of the role:

  • Build the financial performance of 5 retail outlets, mobile cafe van and other future outlets.

  • Ensure budgets are met and targets achieved.

  • Coach and develop your 12 direct reports (Managers & Assistant Managers) to lead the broader retail team (50+)

  • Lead the daily operations of your teams, ensuring all the elements that create a brilliant customer experience are delivered consistently.

  • Ensure compliance with company systems and standards.

  • Oversee recruitment and training of your team which includes training and development plans

What you'll love about working with Miami

  • Our people move fast and focus on getting the job done

  • You'll be empowered to make decisions without bureaucratic processes getting in the way

  • Well documented procedures and tools that facilitate and support this role

  • We are obsessed about continuous improvement and solving problems

  • We are a great team of people and we celebrate our successes

  • 5 day working week with one weekend day off (excluding peak trading periods)

  • Excellent remuneration package + Car, Phone, Laptop and Fuel Card with complimentary lunch and coffee when you're on the job


The Retail Operations Manager is a key member of Miami's Senior Management Team. You will be involved in developing and executing quarterly strategies which contribute to the company's growth plans.

This role is approx 46 hours/week and generally has one weekend day off each week. The business has a very consistent annual trading rhythm around holiday travel periods. This enables you to set days off across each quarter in advance, however, you must still be flexible and committed to working when required in order to maximise sales.

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