Retail Operations Manager Job in Mandurah 

Miami Bakehouse Logo.jpg

This role would suit an experienced hands-on Retail Operations Manager.  Based in Mandurah, this is an integral role within the company's senior management team. You will be accountable for driving the cafe teams to achieve strong sales and KPI results.


You will develop and work closely with our management teams to achieve optimum performance at each of our locations - Falcon, West Pinjarra, Melville and Gilberts (central Mandurah).

This is a big workload - you must be ambitious, self-motivated, driven, and above all hardworking.

You will be responsible for:

  •  Complete accountability of operations, execution and efficiency of each retail outlet

  • Training and development of the management teams

  • Driving revenue growth and profitability to achieve performance targets

  • HR and industrial relations management

  • Overseeing rostering, training, recruitment & performance management

  • Ensuring compliance with company standards, policies, procedures and OH&S


What are we looking for?

To be eligible, you must demonstrate an exceptional talent for delivering sales and growth results.

MUST haves:

  • A solid understanding of all aspects of retail operations

  • A strong background in hospitality with at least 5 years experience in a similar role managing multi-site venues

  • Demonstrated hands-on leadership ability

  • Ability to develop and maintain a strong performing team

  • Ability to identify areas for continuous improvement

  • Exceptional time management and organisational skills

  • Attention to detail

  • Excellent decision making and prioritisation

  • General computer knowledge/use including Microsoft software

  • Plenty of energy!

What's in it for you?

  • Play an integral role in a successful and fast growing brand

  • A chance to make a real contribution to the business

  • Highly competitive remuneration package

  • Company car and fuel card

  • Company phone and laptop

  • Support from the directors

  • Opportunity to further build and develop a great team, making their success your success

​​The Business

The Miami Bakehouse Group has been operating for 25 years and is a well-regarded and leading brand in WA. The Group is made up of a central bakery and five cafes across WA's southwest. With more than 950 national and state baking awards to date, Miami Bakehouse is the West Australian leader in creating healthy, unique and delicious food to eat on the go.


Miami Bakehouse operates 7 days a week. Working hours will be variable. Weekend & Public Holiday work are a routine part of this role.

NOTE: No commercial baking experience is required

If you are ready for this great opportunity, apply now with confidence.